Please note that due to the circumstances out of our control Sweetie-Heaven cannot be held responsible for delays by third parties delivering our stock - but be rest assured that if you let us know we will do our utmost to sort out the problem and ensure it doesn't happen again.

Please note that orders received on a Friday will be despatched on the following Monday.

Returns policy
In order to ensure our customers receive the best level of service we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with the sweets delivered. Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that Sweetie-Heaven cannot be held responsible and hence provide refunds/exchanges on sweets affected by circumstances beyond our control. This includes damage and neglect after sweets are received, sweets being stored in climatic conditions such as extremes of temperature that can affect some items (items often stick together or alter appearance slightly, but will taste the same) and damage by third parties - however we will seek to get apologies and compensation. In addition please be aware that during the hot summer months sweets in transport can be affected by the heat so be aware that delicate items such as chocolate may not always look as intended, but they will of course still taste as good as ever.

Our Policy
Sweetie-Heaven should be notified within 48 hours of receipt of your order of any part that is unsatisfactory at the address below or via email.

Once we have responded to your message sweets must be returned within 7 days by recorded delivery. Note - if Sweetie-Heaven are at fault we will of course refund your postage costs immediately.

Sweets returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.

Once received, the sweets will be checked and refunds on goods and postage arranged where suitable. Sweetie-Heaven cannot issue refunds on simply unwanted sweets due to the perishable nature of the sweets on sale. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were despatched. Gift vouchers cannot be exchanged or refunded.

Sweetie-Heaven will only accept sweets for return and refund/exchange if supplied by us and will only refund the costs of fair return postage and original sale price of goods. No additional compensation will be available on sweets returned other than that already stated, as Sweetie-Heaven are not responsible for any costs or losses incurred after costs of goods and returned postage.

Sweetie-Heaven always strive to be fair and we want to spend our time supplying the best sweets we can at the best prices.

Address
21 Oak Eggar Chase
Thorrington Park
Ipswich
Suffolk
IP8 3TE

Telephone

Email info@sweetie-heaven.co.uk

Business Hours:

09 :00 – 20:00 Monday – Friday
10 :00 – 13:00 Saturday